1. Define Phase:

· Identify the problem or opportunity for improvement.

· Define the project goals and objectives.

· Identify key stakeholders and their requirements.

· Define the scope of the project.

· Develop a project plan and timeline.


2. Measure Phase:

· Identify relevant process metrics and data collection methods.

· Collect and analyze data to establish a baseline performance.

· Validate the measurement system to ensure accuracy and reliability.

· Identify and prioritize critical process parameters (CTQs).

· Develop a process map to visualize the current process flow.


3. Analyse Phase:

· Analyze the data to identify patterns, trends, and potential root causes.

· Conduct root cause analysis using techniques like fishbone diagrams, Pareto charts, or 5 Whys.

· Use statistical tools and hypothesis testing to validate potential causes.

· Identify areas of waste, bottlenecks, or inefficiencies in the process.

· Determine the gap between current performance and desired performance.


4. Improve Phase:

· Generate potential solutions and improvement ideas.

· Evaluate and prioritize the solutions based on their potential impact and feasibility.

· Develop an implementation plan for the selected solutions.

· Pilot-test the solutions and gather feedback.

· Refine and adjust the solutions based on the test results.


5. Control Phase:

· Develop a plan to sustain the improvements and prevent regression.

· Establish control measures and performance targets.

· Implement control systems and procedures to monitor ongoing performance.

· Develop standard operating procedures (SOPs) and work instructions.

· Conduct regular audits and reviews to ensure adherence to the improved process.